1. You should part ways with people who you know are not culturally aligned with what you are trying to build.
  2. Meritocracy wins when you are aspiring to create something long lasting.
  3. I need to be very methodic about the responsibilities of someone and how they also have “meta” responsibilities. As in:
    1. If you are on a customer support position, part of your job is to report important bugs and issues that happen constantly. If you are here, you should aim to fix those issues completely to remove them.
    2. Avoid asking the same thing over and over again, be very methodic in how you understand customer problems and make it so that the customer doesn’t need to give you much info, (because you can probably query the DB or ask devs to give you access to data, instead of waiting for a customer response).
  4. Automate as much things as I can before hiring. Hire until the pain is unmanageable, which shouldn’t happen if you automate everything to the point that you can delegate it to an LLM.
  5. Be present, give follow ups. Employees are not business owners. They won’t care about improving if you don’t care and are on top of it. At least 99% of employees are like that. So when hiring, hire for the 1% who can grow and self manage.